Explore a range of transportation options for your spa getaway
City Center
Gatlinburg1700 ft
Airports
McGhee Tyson (TYS)
48.4
mi
Asheville Regional (AVL)
85.2
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Rooms!
“The room was impressively large, giving us plenty of elbow room to relax and enjoy our stay.” view full review
Well-Stocked Bathroom
“Our bathroom was equipped with an ample supply of towels and high-quality toiletries, making our stay even more comfortable.” view full review
Comfy Living Space
“The living area in our room was perfectly designed for relaxation, featuring cozy seating and ample natural light.” view full review
Convenient Kitchenette
“Having a kitchenette with a mini fridge and microwave was a game-changer, allowing us to prepare some light meals during our stay.” view full review
General
No smoking on site
Wi-Fi
Free parking
24-hour reception
Pets allowed
24-hour security
Elevator
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Hiking
Services
Laundry
Tours/Ticket assistance
Dining
Picnic area/ Tables
Business
Meeting/ Banquet facilities
Spa & Leisure
Heated swimming pool
Outdoor swimming pool
Shallow end
Room features
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
240 River Road,
Gatlinburg,
Tennessee,
United States of America,
37738,
Tennessee
Map view
240 River Road,
Gatlinburg,
Tennessee,
United States of America,
37738,
Tennessee
City landmarks
903 Parkway Ole Smoky Moonshine Holler
Ole Smoky Tennessee Moonshine
2500 ft
115 Historic Nature Trail
Gatlinburg Space Needle
2300 ft
Convention Center
Gatlinburg Convention Center
2700 ft
Ski Elevator
Gatlinburg SkyLift Park
2200 ft
908 Parkway
Ripley's Haunted Adventure
2400 ft
Museums
Hollywood Star Cars Museum
2500 ft
919 Parkway
Amazing Mirror Maze
2600 ft
Gallery
Smoky Mountain Art Gallery
2400 ft
Church
St Mary's Catholic Church
3700 ft
306 Parkway
Gatlinburg Mountain Coaster
3.6
mi
340 Parkway
Hillbilly Golf
3.6
mi
Nearby
Aquarium
Ripley's Aquarium of the Smokies
900 ft
611 Parkway
Souvenir shopping
500 ft
576 Parkway
Anakeesta
1700 ft
631 Parkway
Guinness World Records Adventure
500 ft
Amusement Park
Earthquake
1200 ft
Broadway Theatre
Sweet Fanny Adams Theatre
1800 ft
716 Parkway # 37838
World of Illusions
700 ft
650 Parkway
Ole Smoky Barrelhouse
1400 ft
Museums
Christ in the Smokies Museum and Gardens
1400 ft
424 River Rd
Mysterious Mansion
1300 ft
379 Parkway
Tsali Monument
1900 ft
576 Parkway At the intersection of the parkway 441 & 321
Historic Ogle Log Cabin
1000 ft
800 Parkway
Ripley's Believe It or Not Gatlinburg
1300 ft
742 Parkway
Gatlinburg First United Methodist Church
1100 ft
Museums
Gatlinburg Pinball Museum
1600 ft
National Park
Great Smoky Mountains National Park
2100 ft
The SkyBridge
600 ft
623 Parkway
Ripley's Marvelous Mirror Maze
600 ft
Shopping Area
The Village Shops
700 ft
Restaurants
Karmelkorn Shoppe
900 ft
647 Parkway
Fannie Farkle's
1500 ft
656 Parkway
Heavenly Delights Cafe & Bakery
1200 ft
631 Parkway Suite Baskins Square
The Village Cafe & Creamery
1300 ft
634 Parkway Shop #17
Burg Coffees
1600 ft
716 Parkway Suite 107
Coffee and Company
1400 ft
634 Parkway Ste 13
Chicken Hut
1600 ft
716 Parkway
Funnel Cakes
1300 ft
745 Parkway
Reviews and Ratings
<br />
Feedback from previous guests about their experience.
70%
loved the resort and would return for another relaxing stay
Great location
Friendly staff
Rooms need update
Maintenance issues
7.0/10
Very good
Rooms
5.8
Location
9.0
Service
7.2
Dining
6.7
Guest reviews
7.0/10
based on 5 reviews
3/5
based on 1193 reviews
7.5
7.5/10 based on 647 reviews
#53 of 70 hotels in Gatlinburg based on Tripadvisor
Edmund
United States of America,
February
2025
6.2/10
My recent stay at the hotel left me with mixed feelings. While the location was fantastic and the views were breathtaking, the condition of the rooms definitely needs some work. The staff was welcoming and attentive, but the overall experience was marred by outdated facilities. The value for what I paid wasn't ideal considering the issues I encountered.
Rooms
5.0
The rooms were pretty outdated, showing signs of wear and not very appealing. There were maintenance issues that detracted from the overall stay.
Service
7.0
Staff were friendly and accommodating, which made the process smoother when addressing issues.
Location
9.0
The hotel is centrally located, making it easy to explore the area on foot. Everything from dining to shopping is within walking distance.
Dining
Facilities
5.0
The facilities, particularly the pool area, had potential but were not maintained to the level that I expected.
Great location
Rooms need update
Heather
United States of America,
January
2025
7.4/10
The hotel has a fantastic setting near local attractions, and the generous room sizes are perfect for families. However, the cleanliness issues were hard to overlook, and the presence of bugs during our stay was quite frustrating. While some staff were wonderful, the atmosphere was marred by the pest problem that persisted throughout our visit.
Rooms
7.0
The rooms were spacious and offered a great view of the pool, allowing us to keep an eye on the kids while enjoying our balcony. Unfortunately, there were cleanliness concerns, including dirt on the air vents and inconsistent cleaning.
Service
6.0
While some staff members were friendly and accommodating, dealing with the bugs was a significant drawback. We appreciated the offer of waterpark tickets for our inconvenience, but it didn't fix the issues we faced during our stay.
Location
9.0
The location is absolutely perfect for getting around. We were close to many attractions, and the convenience of walking to nearby locations was a definite plus.
Dining
7.0
The on-site dining options were decent, and we enjoyed the pancake special offered upon check-in. However, additional dining information could have been clearer since some expected options were unavailable.
Facilities
8.0
The pool facilities were excellent for families, allowing easy access from certain rooms and catering well to children's needs. That was a bright spot in our stay.
Gabriel
United States of America,
December
2024
7.6/10
I had a decent stay at the hotel with nice mountain views and a clean room. The location was super convenient for walking around town, but the room could use some updates. I appreciated the friendly staff, but a few maintenance issues in the room put a damper on my experience. The setup made it a bit tricky with the hills around the property, which was a bit of a hassle, but overall I’d still consider coming back, just in a different building next time.
Rooms
6.0
The room was spacious and clean, but it felt quite dated and lacked a dresser, which was odd. I would rate it a 6 out of 10.
Service
8.0
The staff was accommodating and quick to resolve issues, which I appreciated. I would rate the service at an 8 out of 10.
Location
9.0
The hotel’s location was fantastic for getting around town without needing a car, making it easy to walk to several attractions. I give the location a 9 out of 10.
Dining
Facilities
7.0
The on-site dining options were convenient, but I noticed that the vending machines were often out of order. I’d rate the facilities a 7 out of 10.
David
United States of America,
December
2024
7.2/10
The hotel has a charming vibe with spacious rooms and cozy amenities that make for a pleasant stay. However, it could use some updates, particularly in terms of room condition and bathroom fittings. The outdoor pool was a nice feature, but some noise from neighboring rooms was a bit bothersome. Overall, it was a decent spot for a getaway, especially if you're planning outdoor activities.
Rooms
6.0
The rooms are quite spacious, featuring two queen beds that were comfortable enough for my stay. However, they do show signs of age and in need of a little refresh. The bathroom could also use some attention, particularly the faucet area. I'd rate the room quality a 6/10 for needing some upgrades.
Service
8.0
The service was commendable, with staff being responsive and accommodating. I appreciated the quick response when I texted for additional supplies. They even provided a nice little map of the area to help me navigate. I would give the service an 8/10 for their friendly and helpful demeanor.
Location
9.0
The hotel's location is very convenient for exploring local attractions, making it easy to walk around and enjoy the sights. This was definitely a highlight of my stay, so I'd give the location a solid 9/10.
Dining
6.0
Dining was convenient with options nearby, although I didn't partake in any meals at the resort itself. It would have been nice to have a broader variety of dining options within the hotel. I’d rate this aspect a 6/10.
Facilities
7.0
The facilities included a spacious heated outdoor pool, which was a great spot for relaxation. However, I did notice some construction that partially blocked access during my visit. Overall, I'd rate the facilities a 7/10.
Spacious rooms
Outdated fittings
John
United States of America,
November
2024
7.4/10
My stay at this hotel had its ups and downs. The room was spacious, and I loved the balcony that offered lovely views. However, the decor felt dated and the room could really use some updates. The staff was generally pleasant and accommodating, yet there was a bit of a hiccup with the Wi-Fi connection, which was less than ideal. Overall, I found the experience peaceful and relaxing, which made my trip enjoyable.
Rooms
6.0
The room was spacious but felt outdated and in need of some upgrades. It had a balcony which added to the charm.
Service
7.0
The staff was mostly helpful and friendly, but my experience with the Wi-Fi issue could have been better addressed.
Location
9.0
The location was perfect for exploring the area, with easy access to local attractions within walking distance.
Dining
7.0
I didn’t try the dining options extensively but appreciated the convenience of having eateries nearby.
Facilities
8.0
The hotel had a nice atmosphere and the pool area seemed appealing for families, although I didn't get to use it myself.
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